Our Verification Standards (How We Protect Quality)

our verification standards

Reserve Daily is built on one principle: premium wellness should be clear, credible, and professionally delivered. That’s why we work only with providers and partners who meet our verification standards.

This page explains what we check, how we monitor quality, and what you can expect when you book through Reserve Daily.

What we verify (at a glance)

We verify partners across four areas:

  • Licensing & credentials (where applicable)

  • Facility and service standards

  • Documentation & compliance

  • Client safety, privacy, and accountability

1) Provider eligibility requirements

Before a provider can be listed or booked through Reserve Daily, they must meet baseline requirements, which may include:

  • Valid business registration

  • Relevant professional licensing/registration (e.g., medical practitioner registration where applicable)

  • Proof of professional indemnity insurance (where applicable)

  • Clear scope of services and treatment protocols

  • Agreement to our confidentiality, documentation, and service standards

2) Documentation checks

We request and review documentation relevant to the service being offered. Depending on the category, this may include:

  • Licenses/registrations and renewal validity

  • Facility documentation and operating details

  • Product documentation (where applicable): batch/lot details, storage handling, and supporting quality documents

  • Service descriptions that avoid exaggerated or guaranteed claims

3) Facility and service quality checks

We assess whether the service is delivered in a professional, client-safe environment. This may include:

  • Facility suitability for the service type

  • Hygiene and operational readiness

  • Client intake and consent process

  • Aftercare guidance and escalation pathways

4) Clinical governance (for medical services)

For medical or clinician-led services:

  • Medical decisions (diagnosis, suitability, treatment decisions) are made by a licensed doctor

  • Providers must follow appropriate clinical protocols and informed consent practices

  • We require clear accountability for clinical oversight and client communication

5) Ongoing monitoring and re-verification

Verification is not a one-time event. We continuously protect quality through:

  • Periodic re-verification of key documents

  • Review monitoring and client feedback tracking

  • Investigation of complaints with documented outcomes

  • Corrective actions when standards are not met (including suspension/removal)

6) Complaint handling and dispute resolution

If something doesn’t feel right, you can contact our concierge team.

Our approach:

  1. Acknowledge quickly and collect details

  2. Review documentation and timelines with the provider

  3. Propose a resolution aligned with our policies and consumer protection principles

  4. Escalate when necessary (including clinical escalation for medical concerns)

7) Adverse event escalation (client safety first)

For medical services, we take safety seriously. If a client reports unexpected symptoms or concerns:

  • We advise immediate medical attention when appropriate

  • We escalate to the treating provider/doctor

  • We document the event and follow up to ensure proper care

What we do not allow

To protect clients and maintain trust, we do not work with providers who:

  • Cannot provide required documentation

  • Operate outside their licensed scope (where applicable)

  • Use misleading, guaranteed, or exaggerated claims

  • Refuse confidentiality, documentation, or safety standards

Transparency you can expect

When you book through Reserve Daily, you can expect:

  • Clear pricing and inclusions

  • Clear scheduling and coordination

  • Clear boundaries between concierge guidance and medical advice

  • A support team you can reach if you have questions before or after your session

Want to verify something before you book?

WhatsApp WhatsApp our concierge

If you’d like to confirm provider details, documentation availability, or what’s included in your booking, message our concierge on WhatsApp.

Disclaimer: Reserve Daily provides coordination and education. Medical decisions and treatment suitability are determined by licensed medical professionals. Requirements and verification steps may vary depending on service category and jurisdiction.