Privacy Policy

Privacy Policy

This Privacy Policy describes how Daily Spaces Sdn Bhd. (D-2-1, Sunway Nexis, 1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor) (“ReserveDaily,” “we,” “us,” “our”) collects, uses, and shares information about you when you visit and interact on our website (mobile and desktop) and mobile app (collectively, “Site”) or other means connected to the Sites (such as contacting our customer service team via chat or email). Below is a summary of our privacy practices. Our full Privacy Policy is available below.

  1. Collection – Your information, such as your name, phone number, email address, and credit card details through your use of the Site may be collected.
  2. Use – We may use your information to provide the requested services, maintain and improve the website, and send you marketing communications.
  3. Mobile devices – With your consent, we may send you push notifications with information about your reservation details.
  4. Sharing – We may share your information with suppliers, service providers, business partners, and our affiliates.
  5. Country-Specific Privacy Rights – Depending on your country of residence, you may have rights to request information from us including how we share certain categories of your information with third parties.
  6. Cookies – We may use cookies and similar technologies to help provide our Site, understand and customize your preferences, and display relevant advertising.
  7. Information from Other Partners – We may collect information from affiliated entities, business partners, or other third-party providers.
  8. Security – We maintain reasonable security measures to protect your information and require our service providers to do the same.
  9. Data Subject Rights – You may exercise certain rights of access, correction, deletion, portability, or object to certain processing of your information.
  10. Updates to Privacy Policy – We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed.
  11. Third Party Links – We may provide links to Third Party Websites that are not owned or controlled by us, and are governed by separate user terms and privacy statements.
  12. Personal Data Protection Act (PDPA) MALAYSIA  – Which governs the collection, use, and disclosure of personal information by organizations.
  13. Additional Considerations – Information related to minors, policy language, and Terms of Use.
  14. Contacting Us – Please contact us with any questions about this Privacy Policy or our privacy practices as detailed below.

1. Information We Collect

We collect information about you that you provide to us when using the Site, such as your name, company name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your ReserveDaily account password for accommodation reservations.

By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.

If you decide to book packages through our Site, depending on the type of package or travel activity, there may be limited additional information that we may collect from you, including your passport details, date of birth, height and weight, pick-up location and information about any special requirements that we need to consider in connection with your package request.

If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect information from you there too.

When you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence.

You can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the website or our various communications platforms.

Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how ReserveDaily uses their information (as described in this Privacy Policy).

Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.

Special categories of personal information

Certain types of personal data, such as religion or health-related information, are considered sensitive and may require additional protection under applicable laws. Although we do not ordinarily collect sensitive personal data as part of standard accommodation bookings, there may be a need to from time to time, collect such information e.g. as contained in a government-issued identification document or medical certificate if such information is supportive of a transaction or request that you ask us to perform on your behalf such as a cancellation or amendment of your booking. You may also elect to provide us with other information which may imply or suggest information like religion, health or other information, such as when specifying your dietary needs. Such collection and processing of such sensitive personal data will be in line with what is set out in this privacy statement.

Where required by law, we rely on the following legal bases to process personal information:

  • Necessity to Perform Contract with You – we need to process your information in order to provide our services to you, answer questions and requests from you, and provide customer support;
  • Our Legitimate Interests – we process your information for security and safety; debt recovery purposes; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to analyze, improve, customize and provide our reservation travel and related services to you; and to respond to lawful requests, court orders, and legal process;
  • Compliance with Legal Obligations – we need to process your information to comply with relevant laws and regulatory requirements;
  • Consent for Special Categories of Personal Data and Direct Marketing Communications – we rely on your consent to collect sensitive personal data and send direct marketing. You can unsubscribe from direct marketing at any time by following the instructions set out in this Privacy Policy; and
  • Protect Vital Interest – we may need to process your information in case of emergency involving an individual’s life or health.

2. How We Use the Information We Collect

We may use information collected through the Site to:

  • Provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post booking chat support (excluding credit card number), special request, cancellations, rewards
  • Send you email marketing communications about products and services that may be relevant to you
  • Conduct surveys or provide you with information about our services on our Site or on other websites you may visit
  • Maintain and improve the Site, tailor the user experience, and for internal training
  • Protect the security of you and the Site
  • Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands

If you have not finalized a reservation online, we may send you up to two reminders to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch. These reminders are one-time only communications and reservation information used for such reminders will be deleted from our systems in accordance with our data retention policy detailed below.

Please note that the confirmation emails and text messages sent after your booking are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation and a separate invitation to complete the guest review form. You will continue to receive them, even if you have opted out of our marketing messages.

As mentioned above, if you are completing the booking for another person who will stay at the reserved accommodation, you also have the option to insert the guest’s email address for the purpose that the guest will receive the reservation confirmation and a separate invitation to complete a guest review.

Communications on the Site

We offer you and accommodation partners various means to communicate about accommodations and existing reservations, directing the communications through the Site. You can contact us with questions about your reservation or about your accommodation via the Site, and via other channels that we may make available.

We may access communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; investigations of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery of or review communications that we, in our sole discretion, believe may contain malicious content, spam, or may pose a risk to you or, accommodation partners, us, or others. Note, all communications sent or received using the Site’s communication tools will be received and stored by us. Business partners through whose platform you made the reservation and accommodation partners may choose to communicate with you directly via email or other channels that we do not control.

3. Mobile Devices

With your consent, we may send you push notifications with information about your reservation, guest reviews, potential future stays, or as part of any ReserveDaily programs that you participate in, including coupons. You may grant us access to your location information or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Please read the instructions of your mobile device to understand how to change the settings and enable the sharing of such information or the receipt of (or opt out of receiving) push notifications (including Software Development Kit (“SDK”) and push token data). Different device operating systems may have different default settings, so please familiarize yourself with such settings governing push notifications.

4. Sharing Your Information

In connection with your visit to our Site and use of our services, we may share your information as follows:

  • Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
  • Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on our Sites. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will on occasion share your personal information with those partners. Examples of business partners would be (i) a third-party loyalty program that you will earn points for, through a booking, or (ii) a third-party tour or activity provider that we share information with in connection with tours/activities you book through our Site.
  • Our Affiliated Group Companies – our affiliated (group) companies who have access to this information with our permission and who need to know or have access to this information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, “single sign-on”, and customer service); analyze how you use our independent and affiliated platforms, improve and provide new and personalized offers, products and services, and marketing; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.
  • Where Required or Permitted by Law – such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of ReserveDaily, our users, or others.
  • Business Reorganization – such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes, and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.

5. Cookies

Our Site may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on our Site that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while your visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:

  • To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information;
  • Perform non-essential website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Site and services; and
  • To provide you advertising tailored to your interest (collectively, “Non-Functional Cookies”).

Our use of Functional Cookies and Non-Functional Cookies is subject to geographic implementation as detailed below.

Your Choices

Please review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Functional Cookies and Non-Functional Cookies. If you disable or delete certain Functional Cookies or Non-Functional Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.

6. Security of Your Personal Data

We have carried out appropriate physical, electronic and managerial measures to safeguard and help to secure your data from any loss, misuse, modification, unauthorized access or disclosure.

All reasonable precautions are taken to secure your personal data but we cannot guarantee that your information will not be subject to interference, misuse or hacking in a manner inconsistent with this Privacy Notice due to unauthorized or illegal acts of third parties in violation of existing laws.

For children under the age of eighteen, you shall obtain consent from the parent, guardian, or person who has parental responsibility for you to access our Website. We do not knowingly collect personal information from children except where required by local laws.

7. How You Can Access or Change Your Information

You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking) and contact number at any time by signing in to your account on the website. Alternatively, please contact us via our Customer Support page or at book@reservedaily.com to exercise any of the following rights:

  • Access: You are entitled at any time to obtain information about your personal information that we store, in accordance with applicable law and without any fee.
  • Rectification: You may request that we rectify any of your personal information that is incomplete or incorrect.
  • Deletion: You may request that we delete your account.
  • Restrictions of Processing: You may ask us to cease processing of your personal information for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.
  • Objection: You may object, at any time, to your personal information being processed for direct marketing purposes.
  • Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
  • Data Portability: If applicable, you may request us to send you your personal information which we store, in a readable format which shall be decided at our sole discretion.

To protect your privacy and security, we will verify your identity before responding to such request, and your request will be answered within a reasonable timeframe.We may not be able to allow you to access certain personal information in some cases e.g. if your personal information is connected with personal information of other persons, or for legal reasons. In such cases, we will provide you with an explanation why you cannot obtain this information. We may also deny your request for deletion or rectification of your personal information due to statutory provisions, especially those affecting our accounting processes, processing of claims, for fraud detection or prevention purposes, and mandatory data retention, which may prohibit deletion or anonymization.

8. Updates to Privacy Policy

On occasion, ReserveDaily may revise this Privacy Policy to reflect changes. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. ReserveDaily will also prominently post such material changes prior to implementing the change, and ask for your consent if required by law.

9. Personal Data Protection Act (PDPA)

In addition to our privacy policy, we comply with the Personal Data Protection Act (PDPA) of MALAYSIA which governs the collection, use, and disclosure of personal information by organizations.

9.1 Collection of Personal Information

We collect personal information from you for the purposes of providing our services and fulfilling our contractual obligations. We obtain your consent for the collection, use, and disclosure of your personal information, and we only collect information that is necessary for these purposes.

9.2 Use of Personal Information

We use your personal information only for the purposes for which it was collected, and we do not use it for any other purposes without obtaining your consent. We take reasonable measures to ensure that your personal information is accurate, complete, and up-to-date.

9.3 Disclosure of Personal Information

We only disclose your personal information to third parties for the purposes of providing our services, and we ensure that these third parties are bound by confidentiality obligations. We do not sell your personal information to third parties.

9.4 Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. We have implemented policies and Privacy Policy & PDPA for a Travel Platform Website

ReserveDaily is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our users in accordance with the Personal Data Protection Act (PDPA) and other applicable laws.

9.5 Collection of Personal Information

We collect personal information from our users in various ways, including:

Information you provide to us directly, such as when you create an account, make a booking or inquiry, or participate in a survey or promotion.
Information we collect automatically when you use our website, such as your IP address, browser type, and device information.
Information we receive from third-party sources, such as social media platforms or other service providers.
The personal information we collect may include your name, contact information, payment information, travel preferences, and other relevant details.

9.6 Use of Personal Information

We use the personal information we collect for the following purposes:
To provide and improve our services, including processing bookings, payments, and inquiries.
To communicate with you about our services, promotions, and other relevant information.
To personalize your experience on our website and offer tailored recommendations based on your interests.
To comply with legal obligations and protect our rights and interests.

9.7 Disclosure of Personal Information

We may disclose your personal information to third-party service providers, such as hotels, airlines, and tour operators, in order to facilitate your bookings and provide our services. We may also disclose your personal information to law enforcement agencies or other third parties as required by law or to protect our rights and interests.

We will not sell or rent your personal information to third parties for marketing purposes without your consent.

9.8 Security of Personal Information

We take reasonable measures to protect the security of your personal information, including implementing appropriate technical and organizational measures to prevent unauthorized access, disclosure, or use. However, no security measures can provide absolute protection, and we cannot guarantee the security of your personal information.

9.9 Your Rights

You have the right to access, correct, and delete your personal information, as well as to withdraw your consent to our use of your personal information. You may also request that we restrict or object to the processing of your personal information, or request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [contact information]. We will respond to your request within the time period required by law.

10. Additional Considerations

A Special Note About Minors

For children under the age of eighteen, you shall obtain consent from the parent, guardian, or person who has parental responsibility for you to access our Website. We do not knowingly collect personal information from children except where required by local laws.

Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

11. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our ReserveDaily Data Governance Officer by email at hello@reservedaily.com or by sending a registered letter to the address at:

D-2-1 (LEVEL 2), Sunway Nexis,
1, Jalan PJU 5/1,
Kota Damansara,
47810 Petaling Jaya, Selangor

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