Privacy Policy
This Privacy Policy describes how Acomogo Travel Tech Sdn. Bhd. (Pavilion Embassy Menara G Vestor Tower B-18-06, Level 18 200, Jalan Ampang 50450 KL), (“ReserveDaily,” “we,” “us,” “our”) collects, uses, and shares information about you when you visit and interact on our website, Reservedaily.com (mobile and desktop), and mobile app (collectively, “Reservedaily.com”) or other means connected to Reservedaily.com (such as contacting our customer service team via chat or email). Below is a summary of our privacy practices. Our full Privacy Policy is available below.
- Collection – We collect information such as your name, phone number, email address, and credit card details through your use of Reservedaily.com.
- Use – We may use your information to provide the requested services, maintain and improve Reservedaily.com, and send you marketing communications.
- Mobile Devices – With your consent, we may send you push notifications with information about your reservation details.
- Sharing – We may share your information with suppliers, service providers, business partners, and our affiliates.
- Country-Specific Privacy Rights – Depending on your country of residence, you may have rights to request information about how we share certain categories of your information with third parties.
- Cookies – We may use cookies and similar technologies to help provide Reservedaily.com, understand and customize your preferences, and display relevant advertising.
- Information from Other Partners – We may collect information from affiliated entities, business partners, or other third-party providers.
- Security – We maintain reasonable security measures to protect your information and require our service providers to do the same.
- Data Subject Rights – You may exercise certain rights, including access, correction, deletion, portability, or objecting to certain processing of your information.
- Updates to Privacy Policy – We will notify you of any material changes by posting the updated version of this Privacy Policy and taking other steps as needed.
- Third-Party Links – We may provide links to third-party websites that are not owned or controlled by us, which are governed by separate user terms and privacy statements.
- Personal Data Protection Act (PDPA) Malaysia – We comply with the Personal Data Protection Act (PDPA), which governs the collection, use, and disclosure of personal information by organizations in Malaysia.
- Additional Considerations – Information related to minors, policy language, and Terms of Use.
- Contacting Us – Please contact us with any questions about this Privacy Policy or our privacy practices as detailed below.
1. Information We Collect
We collect information about you that you provide to us when using Reservedaily.com, such as your name, company name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your ReserveDaily account password for accommodation reservations.
By visiting Reservedaily.com, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device’s operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile-optimized Reservedaily.com, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics.
If you decide to book packages through Reservedaily.com, depending on the type of package or travel activity, there may be limited additional information that we may collect from you, including your passport details, date of birth, height and weight, pick-up location, and information about any special requirements that we need to consider in connection with your package request.
If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect information from you there too.
When you submit reviews regarding your accommodation or other ancillary services available on Reservedaily.com through us, we will collect information from you included in your reviews, including your first name and country of residence.
You can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the website or our various communications platforms.
Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have understood and accepted how ReserveDaily uses their information (as described in this Privacy Policy). Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.
1.1 Personal Information You Provide To Us
There are a variety of different ways you may provide personal information to us, such as:
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Account Creation: To create a ReserveDaily User account, you need to provide information such as your name, email address, phone number, and a password. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information. You can choose to add further information to your account, such as birthdate, gender, photo, and address. If you are a ReserveDaily Partner, we will ask for your name, address, phone number, email, credit card information, tax identification number, and information about your business, including the names of the individuals who provide your services and the email addresses of authorized individuals on your account. We also process and store payment information, such as purchase history and billing information.
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Posting and Uploading: We collect personal information from you when you provide, post, or upload it to our Site, such as when you respond to a survey or provide a service rating or review.
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Communications Data: We may send messages to you about our services and products and those of our Group Companies, or on behalf of, or initiated by, Partners or ReserveDaily Users. For example, we may enable Partners to send text or in-app messages to ReserveDaily Users via our Site about an upcoming reservation. ReserveDaily receives data regarding such calls, texts, or other communications, including the date and time of the communication and its content.
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Third-Party Data: If you are a ReserveDaily User, you should not provide information to us about someone else unless you have obtained all necessary and applicable permissions or consents of the other person for us to receive and use their information, such as for emergency contact or referral purposes.
2. Special Categories of Personal Information
Certain types of personal data, such as religion or health-related information, are considered sensitive and may require additional protection under applicable laws. Although we do not ordinarily collect sensitive personal data as part of standard accommodation bookings, there may be a need to from time to time, collect such information e.g. as contained in a government-issued identification document or medical certificate if such information is supportive of a transaction or request that you ask us to perform on your behalf such as a cancellation or amendment of your booking. You may also elect to provide us with other information which may imply or suggest information like religion, health or other information, such as when specifying your dietary needs. Such collection and processing of such sensitive personal data will be in line with what is set out in this privacy statement.
2.1 Personal Information Collected Automatically Through Your Use of the Site
We log usage data when you visit or otherwise use Reservedaily.com, such as when you view or click on content or ads (on or off our Site), perform a search, browse, schedule a reservation, and install or update one of our mobile apps. Specifically, the information we collect automatically may include information like internet protocol address, device type, unique device identification numbers, browser-type, broad geographic location (e.g., country or city-level location), language and marketing preferences and other technical information. We may also collect information about how your device has interacted with Reservedaily.com, including the pages accessed and links clicked.
We may also collect precise geolocation data pertaining to your mobile device if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you services that are close to your location) and for related reasons, such as fraud prevention and security purposes. Please note that if you do not consent to providing your geolocation data, certain features of the mobile application may not work.
3. International Transfers of Data
Your personal data may be transferred to, stored, and processed outside of Malaysia, including countries and regions that may have different data protection standards than Malaysia. When your data is transferred outside of Malaysia, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws, including using standard contractual clauses or other legal mechanisms to ensure the data remains protected.
4. Third-Party Data Processing
We may engage third-party service providers to process personal data on our behalf to help us deliver services, including for purposes such as payment processing, customer service, analytics, and marketing. These third parties will only process personal data according to our instructions and are obligated to maintain the confidentiality and security of your data. We ensure that these third-party service providers comply with the applicable data protection laws.
5. User Consent for Direct Marketing
We rely on your consent to send direct marketing communications related to our products and services, including promotional emails or messages. You have the right to withdraw your consent at any time, and you can opt-out of receiving marketing communications by clicking on the unsubscribe link provided in any marketing email or by contacting us directly at hello@reservedaily.com.
6. How We Use the Information We Collect
We may use information collected through Reservedaily.com to:
- Provide you with the requested services, such as creating a user account, processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post-booking chat support (excluding credit card number), special request, cancellations, rewards).
- Send you email marketing communications about products and services that may be relevant to you.
- Conduct surveys or provide you with information about our services on Reservedaily.com or on other websites you may visit.
- Maintain and improve Reservedaily.com, tailor the user experience, and for internal training.
- Protect the security of you and Reservedaily.com.
- Exercise a right or obligation conferred or imposed by law, including responding to requests and legal demands.
- If you have not finalized a reservation online, we may send you up to two reminders to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch. These reminders are one-time only communications, and reservation information used for such reminders will be deleted from our systems in accordance with our data retention policy.
Please note that the confirmation emails and text messages sent after your booking are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation and a separate invitation to complete the guest review form. You will continue to receive them, even if you have opted out of our marketing messages.
7. Sharing Your Information
In connection with your visit to Reservedaily.com and use of our services, we may share your information as follows:
- Third-Party Service Providers who provide data processing services to us (for example, web hosting), or who otherwise process personal information for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention. Our third-party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
- Business Partners with whom we may jointly offer products or services, or whose products or services may be offered on Reservedaily.com. You can tell when a third-party business partner is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we will occasionally share your personal information with those partners. Examples of business partners would be (i) a third-party loyalty program that you will earn points for through a booking, or (ii) a third-party tour or activity provider that we share information with in connection with tours/activities you book through Reservedaily.com.
- Our Affiliated Group Companies – our affiliated (group) companies who have access to this information with our permission and who need to know or have access to this information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, “single sign-on,” and customer service); analyze how you use our independent and affiliated platforms, improve and provide new and personalized offers, products and services, and marketing; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.
- Where Required or Permitted by Law – such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary to comply with applicable law, protect our legitimate interests, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of ReserveDaily, our users, or others.
- Business Reorganization – such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.
We provide appropriate protections for such sharing as required by applicable law to prohibit third parties from using your information for their own purposes and to address the security and confidentiality of your information. Except as disclosed in this Privacy Policy or as required or permitted by applicable law, we will not disclose your information to third parties without your consent.
8. Cookies
Our Reservedaily.com may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces (“APIs”), and other technologies (collectively, “Cookies”) on Reservedaily.com that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of Reservedaily.com, such as to keep you logged in while you visit Reservedaily.com (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:
- To personalize Reservedaily.com by remembering information about your activities on Reservedaily.com (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions, or browsers (including when they have not logged in) so as to deliver tailored information.
- Perform non-essential website analytics, such as impression reporting, demographic reporting, and interest reporting. This may include the recording of mouse clicks, movements, page scrolling, and restricted text entered into our Reservedaily.com forms through selected third parties, but we will take sufficient precautions to ensure that personal information will not be collected during such recordings, e.g., through the adoption of irreversible masking. Website analytics is used to improve our Reservedaily.com and services.
- To provide you advertising tailored to your interest (collectively, “Non-Functional Cookies”).
Your Choices: Please review your Internet browser settings, typically under the sections “Help” or “Internet Options,” to exercise choices you have for certain Functional Cookies and Non-Functional Cookies.
9. Security of Your Personal Data
We have carried out appropriate physical, electronic, and managerial measures to safeguard and help to secure your data from any loss, misuse, modification, unauthorized access, or disclosure.
9.1 Account Security and Unauthorized Access
If your ReserveDaily account is stolen or hacked, or if you suspect any unauthorized access to your account, it is your responsibility to immediately notify us. We may take steps to suspend or temporarily disable your account to protect your personal data and prevent further unauthorized access.
Please note that, in the event of a breach or unauthorized access, ReserveDaily is unable to transfer or restore any points, rewards, or credits that may have been compromised, lost, or stolen. We are not liable for any damages resulting from such unauthorized access, and we encourage users to maintain the confidentiality of their account credentials to prevent such incidents.
9.2 Security, Investigations, and Eligibility
To maintain the security of our Site, including to verify your identity, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Policy and/or in connection with possible attempts to harm ReserveDaily Users, Site visitors, Partners, or other third parties, and to confirm your eligibility for promotions we may run from time to time, such as free trials.
10. How You Can Access or Change Your Information
You can easily correct your account name, the booking holder name (subject to the cancellation policy attached to the booking), and contact number at any time by signing in to your account on Reservedaily.com. Alternatively, please contact us via our Customer Support page or at book@reservedaily.com to exercise any of the following rights:
- Access: You are entitled at any time to obtain information about your personal information that we store, in accordance with applicable law and without any fee.
- Rectification: You may request that we rectify any of your personal information that is incomplete or incorrect.
- Deletion: You may request that we delete your account.
- Restrictions of Processing: You may ask us to cease processing of your personal information for example if you have objected to the processing and the existence of legitimate grounds is still under consideration.
- Objection: You may object, at any time, to your personal information being processed for direct marketing purposes.
- Right to Revoke Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn.
- Data Portability: If applicable, you may request us to send you your personal information which we store, in a readable format which shall be decided at our sole discretion.
11. Updates to Privacy Policy
On occasion, ReserveDaily may revise this Privacy Policy to reflect changes. If we make revisions that change the way we collect or use your information, those changes will be posted in this Privacy Policy, and the effective date will be noted at the end of this Privacy Policy. You should review this Privacy Policy periodically to stay up-to-date on our most current policies and practices.
12. Personal Data Protection Act (PDPA)
We comply with the Personal Data Protection Act (PDPA) of Malaysia which governs the collection, use, and disclosure of personal information by organizations.
13. Contacting Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our ReserveDaily Data Governance Officer by email at hello@reservedaily.com or by sending a registered letter to the address at:
Pavilion Embassy,
Menara G Vestor Tower,
B-18-06, level 18,
200, Jalan Ampang,
50450 KL